Pay Your Way with SeQura

When you shop with us, you can choose how to pay with SeQura.
You decide whether to pay immediately, after receiving your order, or little by little over time.

Frequently Asked Questions about SeQura

Here are the FAQs your customers may have about SeQura before, during, or after their purchase. We recommend making them easily accessible in your customer service department and featuring the most common ones on your payment information pages.

• How do I buy with SeQura?
  Just shop normally at any store partnered with SeQura.
  Add your products to the cart and proceed to checkout.
  Among the available payment methods, you’ll find one or more SeQura options.
  A SeQura window will open showing all the details of your selected payment method.
  Follow the steps to complete your purchase and that’s it! We'll keep you updated about your payment status via email.
• How do I create a SeQura account?
  Your account is automatically created during your first purchase using your personal details and mobile number.
• How do I access my user account?
  Just log in using your ID and mobile number or email. If you have trouble logging in, contact SeQura support.
• How do I change my payment card?
  Log in to your account, go to the relevant purchase, and click “Change” next to the card being used for payments.
  There are no fees for changing your card. A €1 verification charge may apply, which is deducted from your final installment.
• How do I pay off or prepay my plan?
  Go to your account, choose the plan you want to complete, and select “Pay Off Plan”.
  You can pay the outstanding amount by card, bank transfer, or deposit.
• Returns or exchanges
  First, contact the store where you made the purchase to start the return process.
  Then log in to your SeQura account, find the order, click “Report return”, and we’ll pause payments until the store confirms the return.
• Why was my payment request denied?
  SeQura’s system analyzes every request using a wide range of customer and product variables.
  If your request is denied, please select another payment method to complete your order.

Payment by Bank Transfer

Bank details:

• IBAN: ES03 0182 6398 2002 0169 2031
• BIC: BBVAESMMXXX
• Bank: Banco Bilbao Vizcaya Argentaria S.A. (BBVA)
• Account Holder: Nuevas Galerías Retail SLU

Your order will be processed once the transfer is confirmed. Please include your order number in the transfer reference.

Secure Card Payment (BBVA - Redsys)

This site uses the Redsys payment gateway in collaboration with BBVA to ensure secure, fast, and reliable transactions.

PCI-DSS Compliance:
Confidential card information is never stored by the merchant unless PCI-DSS requirements are met and authorized by the bank. This protects you from third-party fraud.

High Security Standards:
The Redsys virtual terminal uses SSL encryption (TLS 1.1 and TLS 1.2) to secure all transactions and protect your data from interception.

Bizum – Online Payment

Pay quickly and securely using your mobile number via Bizum. You must have Bizum enabled with your bank and confirm the transaction through your banking app.

Pay with PayPal

Use your PayPal account to pay safely without sharing your financial details. You can also pay by card through PayPal without needing a PayPal account. Your order will be processed immediately after confirmation.